Refund policy

30-Day Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, we accept returns within 30 days of the delivery date.

Return Requirements:

  • The product must be unused and in the same condition in which it was received.
  • The product must include its original packaging, tags, accessories, and any other items included with the purchase.
  • Customers must provide their order number or proof of purchase.
  • Certain products may be subject to return restrictions for hygiene or safety reasons.

Return Process: To request a return, please contact us within 30 days of the delivery date. We will provide you with the necessary instructions for returning the product.

Refunds: Once we receive and inspect the returned product, we will notify you whether your refund has been approved or declined. If approved, the refund will be issued to the original payment method. Please note that processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items: If you receive a defective, damaged, or incorrect item, please contact us as soon as possible. We will review the situation and, when applicable, provide a replacement or refund.

Shipping Costs: Original shipping costs are non-refundable, except when the return is due to a defective, damaged, or incorrectly shipped item.

We reserve the right to refuse returns that do not meet the requirements outlined in this policy.

Last Updated: September 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at eliassanchez54@hotmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at eliassanchez54@hotmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at eliassanchez54@hotmail.com.